What is Inspiring Herbs returns policy?
Returns If you are not completely satisfied with your purchase, you may return the item(s) within 3 days of delivery for a refund or exchange. To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as received. You will be responsible for return shipping costs unless the return is due to our error or a defective product.
- Return Instructions To return an item, please Contact our customer support team at info@inspiringherbs.com within 3 days of receiving your order to request a return authorization. Please include your order number and the reason for the return in your email.
- Non-Returnable Items Certain items are not eligible for return or exchange, including perishable goods, personalized items, and gift cards.
Does Inspiring Herbs give refunds?
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 days.
Where does Inspiring Herbs ship ?
Shipping We offer shipping worldwide. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout. We strive to process and ship orders promptly, but please allow 3 business days for order processing.
What if i need to exchange my order?
Exchanges If you need to exchange an item, please contact us at info@inspiringherbs.com to arrange for a replacement. We will provide instructions on how to return the item(s) and process the exchange.What if my product is damaged or defective?
What if my product is damaged or defective?
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@inspiringherbs.com with photos of the damage. We will arrange for a replacement or refund as appropriate.
What do I do if I entered an incorrect shipping address?
Contact us: Immediately reach out to our customer service team. If they haven’t shipped the item yet, they might be able to update the address for you .
Contact the Shipping Carrier: If the item has already been shipped, contact the shipping carrier (e.g., USPS, FedEx, UPS) and provide them with the correct shipping details. They might be able to reroute the package.
Tracking and Re-Purchase: If the above options do not work, you might need to track the package to see if it gets returned to the sender. In some cases, you may need to repurchase the item with the correct address.
What if my order was delivered to the wrong address?
Contact the Carrier: Immediately reach out to the shipping carrier (e.g., USPS, FedEx). Provide them with your tracking number and details about the incorrect delivery. They may be able to retrieve the package from the wrong address and redeliver it to you.
Contact Us: Inform us about the issue. We may be able to assist you in coordinating with the carrier or provide you with additional support.
Check with the Local Post Office: If the package was delivered by USPS, contact your local post office. They might be able to intercept the package and either return it to the sender or redirect it to the correct address.
- Inspiring Herbs is not responsible for orders delivered to the incorrect address or missing packages.